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A Year in Review: Strong Economy but Demand for Services Continues

This past year, the NOVA Job Center in Sunnyvale experienced a slight decline in customers served due to a strong job market. However, even in a robust economy, many job seekers are still needing reemployment assistance and retraining to transition from obsolete occupations to growing sectors where they are more likely to find employment. The year-end service statistics for the NOVA Job Center reflect this continued demand and are highlighted below, with a comparison to the previous year.

NOVA Job Center

Total FY’14-15

Total FY’15-16

# New Customers

3,928

3,368

# Customer Visits (1/day)

52,223

41,707

# Unique Customers

5,145

4,345

# Total Services Provided:

70,114

54,984

       # Career Advising Appointments

10,235

8,521

       # Workshop Participants

9,224

7,181

       # Computer & Professional
          Effectiveness Classes Attendees

1,758

1,154

# ProMatch Visits/Services

16,307

16,122

New customers continue to seek services from NOVA everyday, which can be attributed to the recent uptick in churn and disruption in a technology-driven economy triggered by new innovations. This past year, NOVA responded to notifications of layoffs from employers through the official WARN (Worker Adjustment and Retraining Notification) notices, which impacted 5,967 individuals, up from 3,411 individuals affected the previous year. Given the negative impact layoffs have on workers, it is unfortunate that NOVA is ranked the 2nd highest in the state for the number of individuals who have been laid off through WARN notices.